Customer FAQs

That's simple. The fastest and most popular way is the one-off payment. You can pay your bill at once. Or by instalments. To find an instalment plan that suits your situation please get in touch. Together we'll find a solution that suits both sides.

One-off payment.

Grab our letter, look up the claim number and choose the payment type you like: Transfer to our bank account, consumer portal or in some cases credit Card.  

By instalments.

Grab our letter, look up the claim number and get in touch. Thanks.

In some cases yes. Please get in touch with us and we will inform you about your options. Thanks.

Please don't. Most people do because it's an unfamiliar and uncomfortable situation. No need to worry. We can help you through this. We've done it a million times. And we'll take the time you need to answer all your questions. One of them we can answer right now: what if you ignore the whole thing? Well, the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. And that means lawyers get involved. All the court costs will be added to the bill.

The good thing is: you can ignore all that if you don't ignore us. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Well, let's start with the bad news: you'll probably pay more in the end.
Here's why: you got a product or service from someone, but you did or could not pay the bill. Or maybe you just forgot. That's human. We all forget things from time to time. That's why that someone asked you again to pay the bill. And you didn't. Again. Now that someone has asked us for help, which is why you got a reminder from us. And we'll remind you a couple more times. That's your chance to settle the claim before the court gets involved. If you don't, please keep this in mind: the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action, which might involve extra costs. All the court costs will be added to the bill.

Let's end with the good news: as you may have noticed, we have taken a lot of effort to explain the process to you, step by step. And we'll take even more time to talk you through all the options. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Don't worry: we'll find a solution. Promise. It's our job to free you from your debts. And we've helped millions of debtors already. Not with one-size-fits-all solutions, but tailored ones. For example: if you can't pay the full amount straight away, we'll split it into instalments that suit you. And no matter how small the first instalment is, it's a start. A start towards a future that frees you from the burden of your debts. A start that feels good and makes you feel better, one step at a time. Just talk to us: we're real people who are happy to help. And this help won't cost you money. Just get in touch.

Okay, then our letter, email or text message may have taken you by surprise. Sorry for that. We wrote to you because you bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the original creditor on our letter too. Just have a look. If you remember your purchase, check your bank account. Maybe something went wrong with the payment. Then check with us. We can run you through the payment options. Please get in touch. Thanks. 

Great. That's good news. Maybe the payment hasn't reached us yet, or maybe something else went wrong somewhere. Sorry for that. Let's double-check it together. Please get in touch to avoid any misunderstanding. After this check, you'll get a confirmation of your payment. This is the final proof that your debt has been written off. Then that's it. Thanks for your help and time.

Oh no! We're sorry for that. Please get in touch with us so that we can stop sending letters.

Okay. Sometimes things go wrong. And that's a pain for everyone involved. Let's find out where things went wrong together. Please get in touch to let us know that the claim isn't correct. That's important because right now, we don't know. And you'll probably get more unnecessary letters, emails or phone calls. On the other hand, if the claim isn't a mistake, you might face extra charges because at some point the court will get involved. And that's unnecessary too. Please get in touch; we'll look into the matter and make everything right again. Thanks.

Yes. We're a global player with lots of certificates, experience and years in business. Just browse this site or the web. Or get in touch however you like: write an email or call us. Well, that's all the proof we can think of right know. Did it help?

Possibly, yes. You should get in touch with us by phone, using the telephone number indicated in the SMS. If the text message contains a claim number, you can use it to learn more about the outstanding debt when getting in touch with us.

Sure. Sometimes things go wrong. Sorry for that. Let's find out what went wrong together. Just get in touch however you like: write an email or a letter, call us or use the contact form. Thanks.