Let's be honest: Facing an unpaid bill or financial bottleneck happens to anyone. We're here to help you find a fair solution for your outstanding balance, so you can get back to the more pleasant things in life.
You got a debt collection letter or payment request from EOS. Now you might ask yourself: 'Why?'
We are EOS. We help manage claims. We know such letters can be confusing or worrying. You might wonder: 'Why EOS, and not the company I bought from?' The simple reason: An outstanding bill or claim was not paid. This might be for something you bought. It could be a loan or a contract. The original company (like an online shop, bank, or phone provider) then asked us to collect this outstanding claim for them. Our job is to work with you towards a clear and manageable solution for the outstanding balance. We're now your main contact for this.
Don't hesitate – give us a call. We're here to understand your situation and find the best way forward, together. You've already taken the first step by looking into this, and we're ready to help you through the rest.
This video is provided by YouTube. By clicking on the Accept button, you consent to YouTube setting cookies on the terminal device you are using and thus processing personal data if necessary. For more information on the handling of user data, please refer to YouTube's privacy policy at: https://policies.google.com/privacy?hl=en
First, please read the letter you received from us. It contains all the important information, such as the amount due, our client's name, and your personal reference number.
Do you have any questions about the letter? We have explained some terms for you in our glossary.
To avoid ongoing costs, it is best to pay directly. The easiest and cheapest way to do this is via our service portal. Here you will find 24/7 various payment options as well as other options such as payment by installments. Have your claim number to hand for fast and secure payment.
Do you have a bad feeling about the claim? If you have any doubts about the authenticity of the letter or email, you can find information about security and phishing here.
At EOS, we help other companies to get paid for the goods and services they provide. One of your contractual partners has commissioned us because you have not paid an invoice or installment or have not paid it in full despite payment reminders. Perhaps you have simply forgotten about the outstanding invoice. Or you are in a financial bottleneck and don't know how to pay your debts. Don't worry! There are others like you. Together, we will find a solution that satisfies everyone involved and enables us to resolve the outstanding debt as quickly as possible.
Please contact us
Pay online now
Please have your claim number ready for verification.
If you do not wish to pay the required amount in full straight away, it is best to arrange an installment payment with us. You can access our installment planner here and find out whether payment in installments is possible. You can also pay only part of the total amount initially in the service portal. In any case, it is worth talking to us about this. Together we will find a solution.
You will find a list of your claim and your payment history for the last 90 days in our service portal. Please have your 12-digit claim number ready. You can also pay the remaining amount or a partial amount directly there.
The easiest way to pay is through our portal. There, you can choose the payment method that works best for you.
Alternatively, our bank details for wire transfers can always be found in the bottom right corner of the letter you received from us. To ensure fast and accurate processing of your payment, please always use the bank details provided in the letter and include your case number.
Our bank details
(please use the IBAN provided in the letter you received)
Payment reference: the unique 12-digit payment code.
Perhaps you are worried about our mail and simply want to turn a blind eye to it. Perhaps you hope the case will resolve itself. However, sitting it out or ignoring it is your worst option. Because the longer the claim remains open, the higher the costs will rise. This is due to the ongoing interest and fees.
In our service portal, you will find various options for securely and conveniently arranging a payment that meets your requirements. And: people work for us. You are also welcome to discuss your concerns with us personally on the phone. We will take your personal circumstances into account and find a solution together.
Please contact us
Pay online now
Please have your claim number ready for verification.
Consent form for processing special categories of personal data (GDPR Art. 9)
Form used to provide consent for the processing of sensitive personal data in exceptional situations, such as health, social, or financial hardship cases, in accordance with GDPR regulations.
EOS will never ask you to disclose personal information such as passwords or verification codes by phone, email, or text message. If you receive such a request, do not respond. To protect yourself from fraud, log in to our portal to view the details of your claim and make secure payments.
How debt collection works and how obligations can be resolved
Debt collection is a regulated process designed to resolve unfulfilled financial obligations fairly and transparently. Agencies like EOS act as facilitators by informing debtors, communicating available options, and helping to find suitable repayment solutions. The process prioritizes dialogue and legal compliance to address debts effectively.
Debt is manageable. Learn how to identify your obligations, communicate with creditors, assess your finances, and create a repayment plan. Follow these practical steps to successfully resolve your debt and build a stable financial future.
We give our employees the freedom to make their own decisions. And we encourage independence, courage, and team spirit. Together, we make the impossible possible.
