How to protect yourself from fraud and phishing

What is phishing?

Why you need to protect yourself

With the help of phishing, criminals try to obtain personal data such as credit card numbers or access data for online banking. To do this, they use emails or letters that imitate the appearance of companies such as us. We at EOS will never ask you for passwords, online pins or similar. To check a claim or make an online payment, please always use the secure payment function in our service portal.

Secure payments with our service portal

How to identify a letter from EOS

Registered debt collection company

As a registered debt collection company with the AMCC (Asociația de Management al Creanțelor Comerciale din România), we are legally obliged to provide you with certain information as soon as we contact you. This includes, for example, the name of our client, i.e. your previous contractual partner. In addition, you will find the date of the original invoice or contract on our letter, which you can compare with your documents.

Member list of AMCC

Pay it safe

You are on the safe side if you enter your 12-digit claim number in our service portal and view the details of the claim. You will find the number at the top right of our letter. This will ensure that a letter is legitimate and that you can pay easily and securely online.

Use the service portal

How can I report a scam?

Have you received a suspicious e-mail or mail from EOS?

Nowadays it is difficult to clearly recognize whether it is a genuine letter or a scam. If you receive an error message after entering your 12-digit claim number in our service portal or you are sure for other reasons that it is a phishing attempt, please send a message to our customer service.

Please consider carefully: Only contact us if you have reasonable grounds to suspect fraud or a mix-up. If it turns out that our letter is legitimate after all, the delay will only result in unnecessary costs that you will have to pay for. So check very carefully.

Small advice. Big impact.

Strong passwords

Make sure you never use the same or very similar passwords. In general, use strong passwords that consist of various combinations of lower-case letters and upper-case letters, as well as special characters and numbers. This will keep your online accounts secure.

Check sender

We send emails from addresses ending in @eos-ksi.ro, and you can contact us at any time at our official email address: [email protected]. If you have any questions, please call us at +40 021 305 5484.

[email protected] +40 021 305 5484

Secure payment methods

You can pay easily and securely through our portal. Entering your case number and verifying it in our system ensures that your payment is correctly applied to your account. Quick and easy.

Latest software updates

Regular updates of operating systems or virus scanners are important to ensure that your computer or smartphone has up-to-date technical protection that makes it more difficult for fraudsters to access your personal data.

Watch out: a phishing example

Captură de ecran a unui e-mail de phishing care pretinde că provine de la EOS KSI Romania. Expeditorul folosește adresa urgent@e0s-ksi.ro (cu cifra zero în loc de litera „O"). Mesajul, cu subiectul „URGENT: Confirmare date cont EOS KSI Romania", solicită clientului să acceseze un link suspect în 12 ore pentru a evita suspendarea dosarului și include date bancare false pentru o plată urgentă.

Emails or messages from scammers can look surprisingly genuine. But there are certain features that are relatively easy to unmask.

Click on the sender address to see the actual sender, this may be constructed, e.g. E0S with a zero instead of an O.
No direct or missing form of address (e.g. Hello Mr./Mrs. Customer)
Incorrect spelling and grammar
Missing information on sender information
Asking to click on an unspecified link
Request to pay into a bank account that does not belong to the company.

You can find information on fraud attempts and your rights on the ANPC website (National Authority for Consumer Protection) and, for data protection, on the ANSPDCP website (dataprotection.ro).

www.dataprotection.ro

Member of the AMCC – Association for the Management of Commercial Claims in Romania

On the AMCC website—the association of which EOS is a member—you can find useful information about what a genuine payment notice looks like and what you can do if your identity has been misused.

More information on AMCC

First things first!

Fraudsters are constantly developing new methods to obtain your personal data. Identity theft can result in your stolen data being used for online purchases, for example. It is therefore important to always check whether a letter or e-mail really comes from the right sender. Why you received mail from EOS will be explained here:

Why you received a mail from EOS?