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Publish Date
    • Profitul crește ca urmare a dezvoltării solide a afacerii în Europa de Est
    • Continuă trendul investițiilor mari în creanțe garantate și negarantate
    • Se intensifică ofensiva pe partea de digitalizare

     

    Hamburg, Germania, 15 iulie 2020 – Prin urmărirea consecventă a poziționării sale strategice în domeniul investițiilor financiare și al colectării de debite cu ajutorul tehnologiilor moderne, Grupul EOS, cu sediul principal în Hamburg, a înregistrat o nouă creștere a cifrei de afaceri în exercițiul financiar 2019/2020. Cifra de afaceri a sporit cu 4,8%, atingând astfel suma de 853,1 milioane EUR și marcând un an deosebit de fructuos. Profitul înainte de dobânzi, impozite, depreciere și amortizare (EBITDA) a crescut la 343,4 milioane EUR.

     

    Punctele forte regionale, ofensiva digitală și investițiile ridicate ca factori ai succesului

    Creșterea profitului EOS, furnizor internațional de servicii financiare aparținând Grupului Otto, se datorează în special unui avans substanțial, de 31,3%, al cifrei de afaceri din Europa de Est. Alți factori care au contribuit în mod esențial la succes au fost măsurile puternice de digitalizare și dezvoltarea culturii organizaționale în cadrul Grupului EOS, precum și investițiile în creanțe garantate și negarantate și în imobiliare, situate la un nivel înalt constant, de 651,3 milioane EUR.

     

    „Privesc cu mândrie la exercițiul financiar recent încheiat. Este cel mai mare succes din istoria Grupului EOS”, a declarat dl Klaus Engberding, Directorul General al companiei. „Aș dori să subliniez mai ales progresele considerabile din domeniul digitalizării, unde o sumă importantă, de 25 milioane EUR, a fost investită în extinderea și perfecționarea sistemelor noastre IT de bază, precum și accentul pus pe procesele de schimbare a culturii organizaționale. Utilizarea inteligenței artificiale și a unor sisteme avansate de analiză de date își va aduce contribuția la impulsionarea inovării în branșă. În special în perioadele marcate de nesiguranță, cum este această pandemie de coronavirus, procesele fiabile și de încredere, gestionarea profesionistă a creanțelor și finanțările sustenabile pentru agenții economici devin mai importante ca niciodată. Noi le putem oferi clienților noștri toate acestea și ne așteptăm la o evoluție pozitivă a afacerii și în anul care urmează.”

     

    Principalii indicatori pe scurt:

     

    2019/2020

    2018/2019

    Cifra de afaceri (mil. EUR)

    din care
    Germania

    Europa de Vest
    Europa de Est
    America de Nord

    853,1


    303,3
    232,0
    266,7
    51,0

    813,7


    341,1
    220,9

    203,2

    48,5

    EBITDA (mil. EUR)

    343,4

    283,6

    Din motive de calcul, în tabele pot apărea diferențe în urma rotunjirii.

     

    Alți indicatori importanți sunt disponibili în Raportul nostru anual online.

     

    Germania rămâne cea mai importantă piață EOS

    Pentru concernul EOS, regiunea cu cea mai mare cifră de afaceri rămâne Germania, cu o pondere de 35,6% din totalul încasărilor. Nivelul de 303,3 milioane EUR, în ușor regres față de anul precedent, se datorează în special vânzării EOS Health Honorarmanagement AG. În ciuda numărului mai mic de pachete semnificative de creanțe oferit pe competitiva piață germană, EOS s-a putut folosi de experiența sa îndelungată și de buna sa reputație pentru a obține portofolii reînnoibile decisive, confirmându-și astfel poziția de lider. Investițiile, în sumă totală de 236,0 milioane EUR, au depășit nivelul anului precedent, îndeosebi în domeniul creanțelor negarantate.

     

    „Succesul din Germania se bazează mai ales pe excelența noastră operațională și pe eforturile intensive de vânzări depuse alături de clienții noștri. Coroborate cu numeroasele inițiative de digitalizare și cu excelenta noastră reputație - inclusiv în ceea ce privește protecția datelor - acestea ne transformă într-un partener atractiv și de încredere”, a declarat dl Andreas Kropp, membru în Comitetul Director al Grupului EOS și Director pentru Germania. „De aceea, și pentru a ne asigura viitorul, investim țintit în domeniile pe care le considerăm cele mai importante: angajați, cultură organizațională și tehnologie.”

     

    Avansul consistent al cifrei de afaceri în Europa de Est a dus la rezultate record

    În regiunea Europa de Est, EOS a înregistrat o cifră de afaceri record, de 266,7 milioane EUR - cu 63,6 milioane EUR mai mult decât în exercițiul financiar precedent. O pondere importantă în acest rezultat a avut-o creșterea consistentă a cifrei de afaceri din achiziții de creanțe, în special în Rusia și Polonia. Însă și în Croația, Ungaria, Serbia și Bulgaria cifrele de afaceri au progresat semnificativ. Acestor evoluții li s-au adăugat și alți factori de creștere importanți, cum ar fi extinderea programelor software de colectare „Kollecto +“ și, implicit, sporirea eficienței prelucrării creanțelor. În plus, și în exercițiul financiar recent încheiat, în Europa de Est, EOS a reușit să realizeze tranzacții importante în domeniul creditelor neperformante (NPL). Cele mai mari investiții NPL s-au efectuat în Polonia, Croația, Rusia și Ungaria. De asemenea, în Bulgaria s-au investit 350 milioane EUR într-un portofoliu NPL extins, aceasta reprezentând cea mai mare achiziție de creanțe garantate realizată până acum pe piața bulgară.

     

    „Solida noastră expertiză locală, modul de abordare a restanțierilor, de la egal la egal, precum și colaborarea deschisă, onestă și adesea internațională cu clienții noștri dau roade“, explică dl Marwin Ramcke, membru în Comitetul Director al Grupului EOS și Director pentru Europa de Est. „Astfel am reușit să impulsionăm semnificativ colectarea de creanțe garantate și negarantate, precum și să partajăm cunoștințele și expertiza în cadrul Grupului. De asemenea, am realizat investiții substanțiale în portofolii de creanțe garantate în Slovenia și Serbia și suntem acum în măsură să prelucrăm în mod optim creanțe garantate și negarantate în toate țările Europei de Est”, a mai afirmat dl Ramcke.

     

    Evoluții stabile ale afacerii în Europa de Vest

    În Europa de Vest, evoluțiile foarte îmbucurătoare din Belgia, Franța și Austria au condus la o creștere a cifrei de afaceri cu 5%, depășind valoarea înregistrată în exercițiul financiar precedent. Societățile EOS regionale s-au impus din nou ca ofertant de top în domeniul achizițiilor de creanțe. În ciuda unei piețe dificile, s-a remarcat mai ales Franța, care a efectuat investiții sensibil mai mari atât în portofolii garantate cu ipoteci, cât și în portofolii negarantate. De asemenea, investițiile au crescut și în Belgia și Spania. De pildă, valoarea nominală a unui portofoliu de 47.000 de creanțe achiziționat în Belgia de EOS Aremas de la bpost bank se ridică la 36 milioane EUR.

     

    „Grupul EOS este foarte bine poziționat în Europa de Vest. Datorită expertizei noastre și experienței îndelungate de care dispunem, în special în domeniul bancar și în cel al telecomunicațiilor, suntem partenerul strategic preferat al clienților noștri”, explică Dr. Andreas Witzig, membru în Comitetul Director al Grupului EOS și Director pentru Europa de Vest și America de Nord. „Investim masiv în Big Data și în analiza de date și ajutăm la soluționarea problemelor legate de creditele neperformante (NPL). În ciuda crizei generate de coronavirus, care a afectat foarte puternic în special Franța și Spania, rămânem un partener strategic preferat și de încredere în domeniul colectării fiduciare de debite și al achizițiilor de creanțe”, confirmă dl Witzig.

     

    Investiții în creștere în America de Nord

    Cu un plus de 2,6 milioane EUR la cifra de afaceri, regiunea America de Nord a înregistrat o creștere de 5%, depășind ușor nivelul anului precedent. În SUA a dat rezultate concentrarea strategică pe domeniul achizițiilor de creanțe, în care EOS a investit un total de 28,8 milioane EUR, adică circa 4 milioane EUR mai mult decât în anul precedent. În Canada, cifra de afaceri s-a situat sensibil peste cea înregistrată în exercițiul financiar 2018/2019, depășind cu mult valorile prognozate. S-a amplificat mai ales accentul pus pe operațiunile de natură fiduciară.

     

    „Pentru Grupul EOS, piața nord-americană nu este un mediu tocmai comod, însă Canada evoluează foarte îmbucurător“, observă Dr. Andreas Witzig, membru în Comitetul Director al Grupului EOS și Director pentru Europa de Vest și America de Nord. „Acolo am reușit, în ultimii ani, să devenim lider de piață în domeniul colectării fiduciare de debite și să depășim semnificativ așteptările referitoare la cifra de afaceri și la profitul pentru 2019/2020. Împreună cu echipa noastră canadiană, suntem foarte mândri de aceste rezultate. În SUA, investițiile crescânde în achiziții de creanțe indică un trend pozitiv. Dorim să continuăm această orientare și în exercițiul financiar actual”, mai adaugă dl Witzig.


     

     

    Despre Grupul EOS

    Grupul EOS este unul dintre liderii domeniului de investiții financiare bazate pe tehnologie și expert în prelucrarea creanțelor neîncasate. Obiectul principal de activitate îl constituie achiziția de portofolii de creanțe garantate și negarantate. Cu o experiență de peste 40 de ani și filiale în 26 de țări, EOS oferă celor aproximativ 20.000 de clienți ai săi din întreaga lume servicii inteligente de management al creanțelor. Principalele sectoare-țintă le reprezintă băncile, companiile de utilități, sectorul imobiliar și comerțul electronic. EOS are peste 7.500 de angajați și aparține Grupului Otto.

     

    Informații suplimentare privind Grupul EOS: www.eos-solutions.com

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    • New highs in revenue and EBITDA
    • Strong investment in debt purchases: another step towards becoming a global financial investor
    • “We will greatly expand our real estate-secured business, besides unsecured debt purchasing.”

    Hamburg, Germany; July 16, 2019 – EOS Group, with headquarters in Hamburg, increased its revenue in financial 2018/19 by 2.3 percent to EUR 813.7 million. Earnings before interest, taxes, depreciation, and amortization (EBITDA) grew to EUR 283.6 million. Thus, the international provider of customized financial services, which belongs to Otto Group, chalked up a new record in both key performance indicators. One of the main reasons for the positive development was the high investment in the purchase of unsecured and secured debt portfolios: EOS invested EUR 668 million in receivables and real estate in the last financial year and is evolving more and more into a global financial investor.

    Find an overview of the EOS Group‘s key performance indicators in our
    online annual report.

    High investment in debt purchases continues unabated

    “I am happy about the extremely satisfactory financial year,” says Klaus Engberding, Chairman of the EOS Group’s Board of Directors. “Both for revenue and for profit, we once again achieved an outstanding level. Despite the financial year harmonization in the previous year*, we were able to increase the revenue of EOS Group. This is a clear sign of our sustainable business growth,” states Engberding. “We will greatly expand our real estate-secured business, besides unsecured debt purchasing. With our data-driven technologies, we can optimally assess and process receivables – the perfect basis for continuing to invest strongly in worldwide debt purchases.”

    *In the 2017–2018 reporting period around 30 EOS companies were included with 14 instead of 12 months in the consolidated year-end financial statements.

    EOS Group comprises more than 60 companies in 26 countries and employs more than 7,500 people. Via a partner network, EOS offers smart services to its around 20,000 customers in 180 countries around the world.

    Germany remains most important EOS market

    With a share of around 42 percent of consolidated revenue, Germany remains the strongest market in EOS Group in terms of revenue. In financial 2018/19 sales revenue there rose to EUR 341.1 million. “Despite the aggressive price competition, we were able to not only increase our investments in debt purchases by around a quarter but also expand our fiduciary business by 18 percent,” explains Andreas Kropp, Member of the EOS Group’s Board of Directors and responsible for the German market. “We also stepped up investments in real estate-secured receivables and real estate to be restructured. Our inventory of commercial real estate nearly doubled.”

    Eastern Europe with an increase in secured receivables

    In Eastern Europe, EOS is enjoying all-time highs: “We are very proud of our result in Eastern Europe for the last financial year,” says Marwin Ramcke, Member of the EOS Group’s Board of Directors and responsible for this region. “At 203.2 million euros, revenue exceeds that of the previous year by more than ten percent. Earnings before tax are also much higher than in last reporting period.” For both KPIs, EOS reached the highest level ever in this region. “We were able to increase our investment volume in bad debt portfolios again. Especially in Poland and Croatia, but also in Russia and Slovakia, the level from the previous year was clearly surpassed,” comments Ramcke. Investment in secured receivables in particular was expanded; EOS is now active in this field in nine Eastern European countries. Ramcke: “We continue to see excellent growth opportunities in this segment and plan on expanding the business segment to all our Eastern European locations in the future.” 

    Growth in Western Europe and North America

    Adjusted for a one-time effect, the revenue of EOS for West Europe showed an increase. “One of the reasons for our positive development in this region was stronger investments in debt purchases,” comments Andreas Witzig, Member of the EOS Group’s Board of Directors and responsible for the regions of Western Europe and North America. “Thus, for example, we were able to acquire a portfolio from mortgage lender Crédit Immobilier de France with a nominal value of EUR 125 million. Also in Austria and Switzerland, we were clearly above and in Belgium slightly above the planned volume with our investments in debt portfolios.” In the region of North America, EOS was able to post an increase in revenue of a good 10 percent.

    About EOS Group

    The EOS Group is one of the leading international providers of customized financial services. As a specialist in the evaluation and processing of receivables EOS deploys new technologies to offer its some 20,000 customers in 26 countries financial security through smart services. The company's core business is the purchase of unsecured and secured debt portfolios. Working within an international network of partner companies, the EOS Group has a workforce of around 7,500 and more than 60 subsidiaries, so it can access resources in more than 180 countries. Its key target sectors are banking, utilities, real estate and e-commerce. EOS is part of Otto Group.

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  • Outstanding performance confirmed. For the 14th time in succession, EOS Holding has once again been given an ‘A’ rating by credit rating agency Euler Hermes Rating, providing renewed confirmation that the debt collection specialist enjoys a good credit standing.

    The auditors emphasized the company's market leadership in Germany and its strong market position in Western and Eastern Europe. The rating was also the result of the company's longstanding experience in processing non-performing receivables and in receivables purchasing. 

    “In the last financial year we have invested EUR 0.5 billion in receivables,” says Justus Hecking-Veltman, Member of the EOS Group’s Board of Directors and CFO. This shows how important this business segment continues to be for the EOS Group. “The acquisition of secured debt portfolios in particular is an attractive growth market for us,” explains Hecking-Veltman. This is also evident from the auditors' report, because this year Euler Hermes Rating specifically praised the company's ongoing expansion of expertise in real estate evaluation, development and realization. “We are now active in this business segment in eleven European countries and plan to expand into others.”

    As a result, the auditors attested that EOS represents a low financial risk due to its very stable cash flow situation and continually high and consistent earnings level.

    The EOS Group

    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management. With more than 8,500 employees and 50 subsidiaries, EOS offers around 20,000 clients, in more than 25 countries around the world, financial security with tailored services. Being connected to an international network of partner companies, the EOS Group has access to resources in 150 countries on every continent. The key target sectors are banking, insurance, utilities, and telecommunications, along with the public sector including local public transport, the healthcare and real estate sectors as well as mail order trade and e-commerce.
    For more information please go to: www.eos-solutions.com

    EOS KSI Romania
    EOS KSI Romania was founded in 2002 and since 2005 is part of EOS Holding GmbH, benefiting from the advantages of an international network, as well as a strong financial background of the parent company. With 14 regional offices across the country and more than 550 employees, EOS KSI is one of the leaders in the debt collection market in Romania, providing its clients with high quality receivables management services.

    More details can be found at: www.eos-ksi.ro

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  • AMCC (Debt Collection Association in Romania) has chosen its Administrative Board. Georg Kovacs has been chosen for the fourth time in a row President of AMCC.

    Bucharest - 14 March 2018 For the 4th time in a row, Georg Kovacs was elected by majority vote President of AMCC (Debt Collection Association in Romania)

    Since 2002 Georg Kovacs is Managing Director of EOS KSI Romania and since 2012 he holds the position of AMCC President. According to the AMCC Statute, the President’s mandate lasts two years, until 2020, when new elections will be held.

    EOS KSI Romania is founding member of AMCC, association founded in 2007, which currently brings together 17 members. AMCC is a full member of FENCA (Federation of European National Collection Associations), supreme regulator of the debt collection profession at European level.

    AMCC represents its members at national and international level, it promotes the concept of credit services management and supports it in the national legislation. The main purpose of AMCC is to regulate the profession and to set professional ethical principles to be followed by debt collection companies in relation to retail and corporate debtors.

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  • Hamburg. Nine out of ten Germans feel bad if they cannot repay their debts. What is more, they feel much more obliged to pay back debts to relatives and friends than to an online retailer, for example. Just three percent of those polled would settle their bills with online sellers first. The 'EOS Debt Survey' 2017 shows that there are great discrepancies in the way Russians and US Americans feel about debt. In a representative online survey, financial services provider EOS and social research institute forsa compared the attitudes to debt of people in Germany, Russia and the USA.

    Little sense of obligation to repay online shopping debts
    29 per cent of Germans feel the strongest obligation to pay back debt to relatives, 28 per cent to friends or colleagues, and 26 per cent to a bank. Only six per cent feel the same kind of obligation towards a bricks-and-mortar store or service provider, and as little as 3 per cent towards online shops. 39 per cent of Germans would pay debts from internet shopping last. 'Especially in the context of Christmas trading, this is an important insight for retailers that sell their products online. It is therefore recommended that they establish a personal relationship as close as possible with the buyer, to keep the number of payment defaults to a minimum,' says Klaus Engberding, CEO of the EOS Group.

    'Personal debts' are an emotional burden
    At the same time, 91 per cent of Germans feel bad if they cannot settle debts. 'For Germans, finances are a very personal matter, so they generally find debts to be a burden. From our own experience, however, we also know that they generally try very hard to find a solution, if on occasion they don't have enough money to pay back debts,' says Klaus Engberding about the results of the EOS Debt Survey 2017.

    Different countries, different attitudes to debt
    Unlike Germans, only around three-quarters of people in Russia and the USA feel bad if they cannot pay back their debts. In those countries, the sense of obligation towards creditors known personally to the debtor is also lower: For example, 60 per cent of Russians and 48 per cent of US Americans would pay back debts to a bank first. In Russia only 13 per cent of people and in the USA 18 per cent have the strongest sense of obligation to pay back debts to relatives, on the other hand.


    About the ‘EOS Debt Survey’ 2017
    On behalf of the EOS Group, independent market and social research institute forsa conducted a survey of adults in three countries from 17 August till 4 September 2017. In online interviews, 2,017 people in Germany and 1,005 each in the USA and Russia were asked about their personal attitude to debt, their handling of debt and their own financial status. The results are representative of internet users aged between 18 and 69 in the respective country. In the survey, people are referred to as having debts if they are currently paying back one or several instalment loans, leasing agreements or a mortgage. Further results of the survey are available online at www.eos-solutions.com/debt-survey-2017.
     

    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce. For more information please visit: www.eos-solutions.com.

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  • Hamburg. 55 per cent of Russians are ‘debt avoiders’, ahead of Germans (45 per cent) and US Americans (37 per cent). The ‘EOS Debt Survey’ 2017 shows how people deal with debt differently depending on the country they live in. On behalf of financial services provider EOS, social research institute forsa conducted a representative online survey in Germany, the USA and Russia. It identified five different types of debtor: The ‘careless debtor’, the ‘debt junkie’, the ‘occasional debtor’, the ‘mortgage debtor’ and the ‘debt avoider’.

    The figures: Debtor types compared by country
    Although ‘debt avoiders’ are in the relative majority in all three countries, there are distinct differences in the second-placed categories:

    Typical for Germany is the ‘mortgage debtor, who does not like to take on debt on principle but often does not regard a loan to buy property as real debt. The ‘mortgage debtor’ comes in second place in Germany at 36 per cent – a remarkable level compared with the other countries, especially as this figure has risen by as much as 10 percent points in Germany since 2015. ‘The stable economic conditions in Germany and low interest rates are allowing many Germans to realise their dream of owning a home. However, compared with US Americans, for example, we are more cautious here in Germany and reluctant to take on further debt’, explains Klaus Engberding, CEO of the EOS Group.

    ‘Careless debtors’, who service several loans at once, actually come in second place in the USA at 29 per cent, only just behind the top position – but this figure has gone up by nine per cent points since 2015. Professor Manfred Güllner, founder and Managing Director of forsa, explains the background:
    ‘Americans have a strong reliance on credit. But at the same time, due to the lack of state insurance cover in the health system and a partially fee-based education system in the USA, there is also a great necessity to take on debt’.

    In Russia, on the other hand, the second most frequent type is the ‘occasional debtor’, at 27 per cent. Accordingly, every fourth Russian finds debt to be an emotional burden, but is still prepared to take out instalment loans in emergency situations. Because of the low rate of home ownership, mortgage loans only play a subordinate role in Russia. ‘In the ‘Putin era’, the economic situation in everyday life is relatively stable, albeit at a low level for many people. Our figures therefore show little change in the last two years’, says Professor Güllner. Klaus Engberding sheds light on the significance of the results for EOS: ‘The survey makes social and cultural differences transparent. For us as a financial services provider this offers the ideal basis for a better understanding of debtors worldwide and helps us find solutions that are in the interest of all participants’.


    About the ‘EOS Debt Survey’ 2017
    On behalf of the EOS Group, independent market and social research institute forsa conducted a survey of adults in three countries from 17 August till 4 September 2017. In online interviews, 2,017 people in Germany and 1,005 each in the USA and Russia were asked about their personal attitude to debt, their handling of debt and their own financial status. The results are representative of internet users aged between 18 and 69 in the respective country. In the survey, people are referred to as having debts if they are currently paying back one or several instalment loans, leasing agreements or a mortgage. Further results of the survey are available online at www.eos-solutions.com/debt-survey-2017.

    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce. For more information please visit: www.eos-solutions.com.

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  • Hamburg. 78 per cent of Germans have had debts before. And seven per cent of Germans know the feeling of not being able to repay debts. The ''EOS Debt Survey" 2017 shows that Germans are becoming more reticent about taking on debt. Almost nine out of ten Germans (88 per cent) for example, say that they want to keep their debts to a minimum – that is as much as nine per cent more than in 2015. In the USA and Russia this was stated by 67 and 76 per cent of respondents respectively. "What is astonishing is that particularly in Germany, where the economic situation is very good at the moment, there is a mood of reluctance to get into debt. Periods of stable income and the current interest rate situation worldwide actually present the best conditions for making major investments and paying instalments on time,'' says Klaus Engberding, CEO of the EOS Group, by way of analysis. These facts represent the basic results of the second "EOS Debt Survey" 2017, a representative online poll that was conducted on behalf of financial services provider EOS by social research institute forsa.


    The emotional "debt account"
    Not being able to pay back debts makes people feel bad. This was the experience of nine out of ten Germans (91 per cent), but only three out of four Americans and Russians (76 per cent). This result has gone up by as much as seven per cent in Germany since the first EOS Debt Survey in 2015. Only four per cent of Germans – that is a decrease compared to two years ago – are in favour of taking on debt if they have no money. Nevertheless, only three per cent of Germans would get into debt in order to pay for vacations. For 17 per cent of Russians and Americans, however, this would not be a problem.


    Self-image versus the way others see us: "I'm conscientious, others are reckless!"
    What attitude do Germans have to their own debts – and those of others? Three out of four respondents (73 per cent) assume that nowadays a lot of people have debts. A look at the facts, however, shows that around half of Germans (51 per cent) are currently paying back debts. Anyone who has at some point had difficulties repaying debts usually gave the main reason for this as losing their job (29 per cent) or over-extending themselves financially (24 per cent, in Russia 44 per cent and in the USA 24 per cent). When asked about the general situation in society, however, nine out of ten Germans (89 per cent) believe that the reason for payment difficulties is overextending oneself financially (in Russia 54 per cent and in the USA 48 per cent). Around two thirds of Germans (63 per cent) describe themselves as only taking on debt in absolute emergencies (in Russia 75 per cent and in the USA 40 per cent). "Germans only rarely have problems paying back debt but they assume that their fellow citizens are reckless and take on debt a lot,'' comments Professor Manfred Güllner from forsa. "But one would actually do better to trust one's fellow citizens to generally do the right thing in respect of financial matters."


    Germans dream of owning their own homes – but then buy a car
    In their own estimation, Germans are most likely to take on debt to buy residential property (82 per cent). The purchase of a car or motorcycle comes in third place at 56 per cent. But in reality, 60 per cent of Germans are currently paying off loans, or have done so in the past, for a car or motorcycle – while only about every second has done so for the purchase of real estate (45 per cent). If you leave out mortgages, every third German (33 per cent) is currently paying back debts. Of these, 55 per cent are servicing just one loan, 30 per cent two loans and 14 per cent three or more loans. "The survey confirms our experience that most people generally behave responsibly as far as financial matters are concerned. We basically assume that the vast majority of consumers would like to pay their bills on time, but are sometimes simply unable to do so due to short-term or long-term problems,'' concludes Klaus Engberding, CEO of the EOS Group.


    About the “EOS Debt Survey” 2017
    On behalf of the EOS Group, independent market and social research institute forsa conducted a survey of adults in three countries from 17 August till 4 September 2017. In online interviews, 2,017 people in Germany and 1,005 each in the USA and Russia were asked about their personal attitude to debt, their handling of debt and their own financial status. The results are representative of internet users aged between 18 and 69 in the respective country. In the survey, people are referred to as having debts if they are currently paying back one or several instalment loans, leasing agreements or a mortgage. Further results of the survey are available online at www.eos-solutions.com/debt-survey-2017.
     

    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce. For more information please visit: www.eos-solutions.com.

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  • Hamburg. German companies are falling behind when it comes to digitalising their dunning processes. So far, only three per cent of companies in Germany have completely electronically upgraded their dunning and billing systems. At present, one third of companies doubt that digitalisation has a beneficial effect on payment collection. A misconception, as demonstrated by a look at the rest of Europe, where 18 per cent of companies have already completely digitalised their dunning processes – and are reaping the benefits of a better repayment rate, according to 49 per cent of respondents. These were some of the findings of the representative EOS Survey ‘European Payment Practices’ 2017, which was conducted this year for the tenth time (by Kantar TNS, formerly TNS Infratest).

    The status quo of Europe's modern receivables management
    Digital dunning means that companies set up and manage dunning processes to be customer-specific and highly automated, for example using big data analyses. Although for the most part companies continue to use software to support the dunning process, staff are often still intervening in the process themselves. In future, the role of employees will change as a result of digitalised processes. Their daily work routine will consist of control tasks and the processing of specific complex cases, instead of a series of individual activities along the entire process chain.
    In Western Europe in particular, companies have already responded to the benefits of digitalisation and have adapted their dunning processes accordingly. Every fifth company here is already exploiting the benefits of a digital dunning system. The trailblazers are Spain (58 per cent), Switzerland (53 per cent) and Hungary (53 per cent).

    German companies sceptical about digitalisation
    European companies are recognising the signs of the times and are increasingly introducing digital processes into their dunning systems. Their expectations of the benefits range from saving time (43 per cent), improved planning of resources (34 per cent), better customer-specific receivables processing (36 per cent) and more automated processes (36 per cent). With the exception of Germany, where only 33 per cent of companies believe digital processes improve outcomes. Across Europe, on the other hand, every second company is confident that a modernised dunning process further reduces payment delays.

    Klaus Engberding, CEO of the EOS Group, conjectures: ‘One of the reasons for the scepticism may be that German companies have the lowest rate of payment defaults and so do not see the need to change their collection processes’. But Engberding cautions against continuing to neglect the digitalisation of the dunning system. ‘Companies have to open their eyes to the necessity of digitalisation so they do not fall behind and give money away’.


    About the EOS survey: ‘European Payment Practices’
    In the spring of 2017, in partnership with independent market research institute Kantar TNS (formerly TNS Infratest), EOS surveyed 3,200 companies in 16 European nations about the prevailing payment practices in their respective countries. 200 companies in each of the countries Germany, UK, Spain, France, Belgium, Austria, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Poland, Russia and Greece answered questions about their own payment experiences, economic developments in their countries and issues relating to risk and receivables management. 

    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce.
    For more information please visit: www.eos-solutions.com.

    Print
  • Hamburg. The Greek economy is still Europe's underachiever. As recently as this July, the International Monetary Fund (IMF) announced that it would be supporting Greece with another EUR 1.6 billion; however the situation remains precarious in respect of payment defaults. Because in many cases, Greek companies are not able to absorb the resulting hole in their budget. The result is potential insolvency. In a total of 28 per cent of the Greek companies polled, payment delays and defaults put the company's viability in jeopardy – in no other country in Europe is this correlation so strong. In Western Europe, British companies in particular are struggling with the impact of late and unrecoverable payments. As a result, almost every fourth company in the United Kingdom (24 per cent) has to fear for its very existence. These are some of the findings of the EOS survey ‘European Payment Practices’ 2017, which was conducted this year for the tenth time (by Kantar TNS, formerly TNS Infratest).

    Countries in crisis – but no widespread pessimism
    In Eastern Europe, Bulgarian companies are also having difficulty in absorbing payment defaults which jeopardise the survival of nearly one in four companies (24 per cent). On average, 17 per cent of Eastern European companies are at risk of bankruptcy as a result of outstanding payments by customers.

    At the same time, the EOS survey shows that the crisis-ridden companies have different views of the future. In Greece, the mood in companies tends to be optimistic, as it was in 2016: 29 per cent (2016: 33 per cent) still expect the payment practices of their customers to improve in the next two years. ‘In this context it is interesting to observe the spirit of optimism in Greece. Fortified by intensive support from Europe for some considerable time, there is a positive mood in the country despite the weak economy’, says Klaus Engberding, CEO of the EOS Group.

    Things look very different in the UK, where pessimistic voices are on the increase. Whereas in the previous year, only 12 per cent of the companies polled assumed that payment practices would get worse, a total of 19 per cent hold this view in 2017. ‘Brexit has hit the British economy hard. This is reflected in the weak increase in GDP in the first two quarters and the moderate growth forecast by the International Monetary Fund for 2018’, continues Engberding.

    German companies the most stable
    In Western Europe too, payment defaults represent a threat to the viability of many companies. Alongside British firms, French (22 per cent) and Spanish companies (21 per cent) in particular are battling against these consequences. The situation is different in Germany, where companies are better equipped to absorb outstanding payments. Because although in 17 per cent of all cases payments are made late or not at all, only two per cent of all companies see this as a threat to their existence.
    ‘Companies need to be able to compensate for payment defaults. Otherwise they will quickly be paralysed by their own insolvency’, explains Engberding. ‘Working with a professional receivables management provider really can pay, in the truest sense of the word. In addition, companies can focus fully on their core business and do not have to invest any resources in additional expertise.’


    About the EOS survey: ‘European Payment Practices’
    In the spring of 2017, in partnership with independent market research institute Kantar TNS (formerly TNS Infratest), EOS surveyed 3,200 companies in 16 European nations about the prevailing payment practices in their respective countries. 200 companies in each of the countries Germany, UK, Spain, France, Belgium, Austria, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Poland, Russia and Greece answered questions about their own payment experiences, economic developments in their countries and issues relating to risk and receivables management. Further results from the survey can be found online: https://www.eos-solutions.com/paymentpractices2017

    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce.
    For more information please visit: www.eos-solutions.com.

    Print
  • Hamburg. With short payment terms consumers often feel that their hands are tied. But these short deadlines actually do help, because the saying ‘Never put off till tomorrow what you can do today’ also applies to paying your bills. The longer a customer has to pay the more likely they are to get into arrears. This results in late fees for the consumer and outstanding payments for the company. European companies are responding accordingly to this correlation: Compared with the previous year, customers in the B2C and B2B segments have a day less to settle their invoices on time (2017: 35 days, 2016: 36 days). Those 24 hours help achieve more consistent punctuality of payments. In the B2C segment, the punctuality rate was 80 per cent in 2017 (2016: 79 per cent), while B2B customers pay 77 per cent of invoices on time (2016: 76 per cent).  These are some of the findings of the EOS survey ‘European Payment Practices’ 2017, which was conducted this year for the tenth time (by Kantar TNS, formerly TNS Infratest).


    The fine line between retaining customers and achieving good payment practices
    'From 2015 to 2016, companies in Europe extended their payment terms. Immediately, a slight deterioration in on-time payments was identified. Currently, companies are revising the terms down again', says Klaus Engberding, CEO of the Hamburg-based EOS Group. 'We are talking about a very fine line here. If payment deadlines are too short customers can be scared off', he adds. 'This is why companies are proceeding with caution and are implementing only very moderate reductions of the terms granted from year to year'.

    Germany benefits from the most punctual payments
    In Western Europe the payment terms are shorter than in Eastern Europe. On average, Western European customers have 33 days to pay their invoices, and the late payment rate is 19 per cent. The country with the shortest payment terms is Germany, which prescribes 24 days on average. Only 17 per cent of customers do not meet this payment deadline. Other countries such as the UK allow much longer time frames of 34 days on average. But the UK also sees a higher proportion of overdue payments (22 per cent).

    Eastern Europe: lots of patience means a lot of payment delays
    In Eastern Europe in particular, companies offer their customers long payment terms. In this region, customers have 37 days on average to settle their invoices, while business customers have as much as 40 days. In 25 per cent of cases, however, customers pay late or do not pay at all. Last year the average payment term was still 38 days and payment delays or defaults stood at 26 per cent. Among the countries substantially cutting their payment terms this year are Romania (2017: 37 days, 2016: 39 days) and Slovakia (2017: 36 days, 2016: 38 days). The correlation between long payment terms and resulting payment delays is most evident in Greece, where customers have an average of 47 days to pay their bills. Despite this, more than a quarter of them (26 per cent) pay too late.

    About the EOS survey: ‘European Payment Practices’
    In the spring of 2017, in partnership with independent market research institute Kantar TNS (formerly TNS Infratest), EOS surveyed 3,200 companies in 16 European nations about the prevailing payment practices in their respective countries. 200 companies in each of the countries Germany, UK, Spain, France, Belgium, Austria, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Poland, Russia and Greece answered questions about their own payment experiences, economic developments in their countries and issues relating to risk and receivables management. Further results from the survey can be found online: https://de.eos-solutions.com/en/press/surveys.html#paymentpractices2017


    The EOS Group
    The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce.
    For more information please visit: www.eos-solutions.com.

    Print
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