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IA în recuperarea datoriilor: În această imagine, doi profesioniști analizează colaborativ codul programului pentru procese automatizate pe un ecran mare. Scena ilustrează aplicația practică a Inteligenței Artificiale (IA) și a Automatizării Proceselor Robotizate (RPA) în gestionarea datoriilor – un exemplu de transformare digitală în managementul creanțelor.

AI and the future of debt collection

4 min.
How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.
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Tânără vorbind la telefonul mobil lângă un membru al echipei EOS cu căști și două femei vorbind

Plain language: Improving communication with consumers

3 min.
Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.
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ESG: EOS has a clear agenda for environmentally conscious and socially responsible action. Corporate Responsibility experts see to it that the strategy is being implemented in the national companies.

ESG experts promoting sustainability at EOS internationally

4 min.
Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.
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Innovation contest: The winning team presented artificial intelligence (AI) that can independently make and receive call center calls.

Innovation contest: When employees shape the future with AI

3 min.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
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Kollecto+ is the digital collection system of EOS.

Digital debt collection system: The success story of Kollecto+

3 min.
Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.
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Illustration of woman in front of computer facing a robot

RPA: Improving quality with software robots at EOS

2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Not sure about generative AI? The balance between innovation and risk.

4 min.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
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One illustration shows a robot or chatbot holding up various charts and texts, as well as several employees working on computers and asking the chatbot questions.

How generative AI is taking over routine tasks in the financial sector

3 min.
Already, generative AI can handle a lot of typical tasks in financial services companies. EOS is testing how chatbots can reduce employee workload even more and improve their efficiency.
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A survey reveals that AI potential is still not being exploited in the area of risk and finance

Survey reveals: AI potential not being exploited in risk and finance.

2 min.
A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
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Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

O persoană zâmbitoare stă într-un lounge modern de birou, vorbește la telefon și lucrează la un laptop. În fundal, alte două persoane lucrează.

EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data.

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Press releases

EOS Group and IFC extend partnership in Eastern Europe

Hamburg, 10 June 2026

  • New joint facility of EUR 400 million to resolve non-performing loans
  • Investments in Bosnia and Herzegovina, Bulgaria, Croatia, Poland, Romania, and Serbia
  • Cooperation stabilizes local financial systems through NPL resolution and bridge loans

EOS Group and the International Finance Corporation (IFC), a member of the World Bank Group, have deepened their strategic collaboration for three more years. A new EUR 400 million investment sum aims at further strengthening financial stability across Eastern Europe through the acquisition of non-performing loans (NPLs) and bridge loans in Croatia, Serbia, Romania, Bosnia and Herzegovina, Poland, and Bulgaria. This helps both consumers and financial institutions restore their creditworthiness and strengthens the respective country's banking sector, all in line with the IFC's environmental and social standards.

NPL resolution based on strict criteria

At the core of this partnership lies the collaboratively developed Environmental and Social Management System (ESMS). This comprehensive guideline enables EOS employees to thoroughly assess the social and environmental consequences of an NPL purchase throughout the entire acquisition process. From initial due diligence to investment completion and subsequent receivables management, the ESMS ensures all transactions meet stringent criteria. Crucially, if transparency is lacking or sellers do not provide sufficient information, particularly concerning potential environmental risks, the purchase is declined. EOS experts draw on long-standing experience to evaluate properties and potential impacts.

"Resolving non-performing loans is essential for financial systems ensuring a stable economy. Our extended partnership with the IFC allows us to actively drive this — responsibly acquiring NPLs to strengthen banking sectors and free up capital. This approach directly contributes to financial health and stability for individuals and economies across Eastern Europe," says Carsten Tidow, Member of the Board of Directors of the EOS Group, responsible for Eastern Europe.

Committed to sustainable value creation

The partnership with the IFC aligns with the EOS Group’s commitment to sustainable business practices and its Corporate Responsibility Strategy For EOS, managing environmental and social impacts, along with responsible procurement, is crucial for sustainable value creation.

About IFC

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.

About the EOS Group 

The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 50 years of experience and offices in more than 20 countries, EOS offers smart services for receivables management worldwide. Its key target sectors are banking, real estate, telecommunications, utilities, and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.

Further information about the EOS Group: eos-solutions.com

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