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Carsten Tidow stă pe o bancă, cu laptopul deschis, și gesticulează în timp ce explică.

Fiscal year 2025/26: EOS grows in Eastern Europe

4 min.
EOS Consolidated is bolstering its market position in Eastern Europe with a slight increase in revenue and the acquisition of major portfolios. Carsten Tidow looks back on fiscal year 2025/26.
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Imaginea îi arată împreună pe Marwin Ramcke, CEO al Grupului EOS, și pe Dr. Eva Griewel, CFO al Grupului EOS.

Fiscal year 2025/26: EOS consolidates receivables management position

4 min.
Interview with Marwin Ramcke (CEO) and Dr. Eva Griewel (CFO): Whether unsecured or secured portfolios, EOS is one of the leading experts in European receivables management.
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Se vede un bărbat în ținută business care explică ceva cu o expresie prietenoasă și implicată. În fața lui se află o altă persoană care îl ascultă cu atenție. În fundal se vede o tablă albă cu o schiță.

Forward-flow agreements benefit everyone.

6 min.
Why do companies continuously purchase defaulted receivables from other businesses? We explain how the forward-flow business works – and why this is a successful solution for everyone involved.
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Meike Fabian într-un interviu

Responsible AI use: Explicit guidelines at EOS

6 min.
Binding policies and processes ensure that AI is used responsibly. Meike Fabian, Chief Compliance Officer at EOS, discusses the company’s AI corporate policy in an interview.
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Young woman is working on a laptop in a modern office.

EOS Study: Payment morale in Europe continues to decline

4 min.
Study: More and more companies in Europe are struggling with payment delays and uncollectibles – with serious consequences for liquidity and investments.
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Doi bărbați dintr-un birou discută rezultatele studiului EOS Group „Practici Europene de Plată 2025” privind digitalizarea în gestionarea creanțelor.

EOS Study: Digitization in Dunning is Progressing Slowly

4 min.
Hesitant digitization in receivables management is slowing down companies. Survey "European Payment Practices" shows: Germany needs to catch up, while Spain, Romania, and Slovenia are pioneers.
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Trei persoane poartă o conversație într-un birou.

EOS study: Companies demand less bureaucracy

4 min.
How can payment discipline in Europe be improved? Companies’ top demands include less bureaucracy and more effective tools to recover outstanding payments.
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Bărbat într-un birou în timpul unui interviu

Debt purchasing: How EOS values unsecured NPL portfolios

4 min.
Before acquiring a receivables portfolio, EOS focuses on one key question: What is it worth? Malte Janzen and his team determine a fair purchase price using advanced technology and deep expertise.
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Portretul unui om de afaceri matur, așezat, purtând un costum albastru și ținând o ceașcă albă de cafea

Receivables as a burden? EOS creates space for banks.

3 min.
Are your receivables weighing down your balance sheet? EOS can take over your distressed assets. Tailored solutions from a single source, whether your assets are secured, unsecured or real estate.
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Trei membri masculini ai consiliului de administrație al Grupului EOS stau în ținute de afaceri în fața lifturilor într-un cadru modern.

EOS Group: Fiscal year 2024/25 by regions

5 min.
Successful fiscal year in all three regions: EOS Board members Carsten Tidow (Eastern Europe), Sebastian Pollmer (Western Europe), and Dr. Stephan Ohlmeyer (Central Europe) take stock.
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CEO-ul în blazer gri și CFO-ul Grupului EOS în blazer albastru trec printr-un birou modern. Spațiul dispune de feronerie mari, un perete curbat și lămpi suspendate elegante.

EOS: Fiscal year 2024/25

4 min.
As a buyer and service provider in European receivables management, EOS combines success with responsibility. Marwin Ramcke and Dr. Eva Griewel provide insights into the 2024/25 fiscal year.
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NPL Directive: EOS is working intensively on its implementation

EOS successfully implements provisions of the NPL Directive

5 min.
EOS shows how the provisions of the NPL Directive are being implemented locally by its national subsidiaries.
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IA în recuperarea datoriilor: În această imagine, doi profesioniști analizează colaborativ codul programului pentru procese automatizate pe un ecran mare. Scena ilustrează aplicația practică a Inteligenței Artificiale (IA) și a Automatizării Proceselor Robotizate (RPA) în gestionarea datoriilor – un exemplu de transformare digitală în managementul creanțelor.

AI and the future of debt collection

4 min.
How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.
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Tânără vorbind la telefonul mobil lângă un membru al echipei EOS cu căști și două femei vorbind

Plain language: Improving communication with consumers

3 min.
Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.
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Colectare echitabilă a datoriilor: un debitor de vârstă mijlocie, îmbrăcat într-o jachetă de culoare măslinie, se uită pe fereastră cu îngrijorare.

Fair debt collection: The person behind the debt.

4 min.
The central question in responsible debt collection is: How do we handle defaulting payers? As EOS demonstrates, there is more than one good answer to this question.
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Marwin Ramcke, CEO, stând într-o cameră luminoasă, cu costum albastru și mâna dreaptă în buzunar.

Interview: EOS Board on the 2023/24 financial year

7 min.
The EOS Board on the 2023/24 financial year: How business has developed in the regions, why sustainability remains a key focus area, and how EOS is optimally prepared for the future.
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ESG: EOS has a clear agenda for environmentally conscious and socially responsible action. Corporate Responsibility experts see to it that the strategy is being implemented in the national companies.

ESG experts promoting sustainability at EOS internationally

4 min.
Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.
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Innovation contest: The winning team presented artificial intelligence (AI) that can independently make and receive call center calls.

Innovation contest: When employees shape the future with AI

3 min.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
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Unsecured receivables: Image shows two people looking at an invoice together.

Unsecured receivables: How EOS stabilizes companies.

3 min.
Whether they are a bank, energy utility, telecoms or e-commerce firm, EOS helps businesses from a wide range of sectors to reliably plan ahead by purchasing their unsecured receivables.
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Kollecto+ is the digital collection system of EOS.

Digital debt collection system: The success story of Kollecto+

3 min.
Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.
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CEO Vladislav Hadjidinev in a blue suit and Katerina Bosevska Managing Director of EOS North Macedonia in a light blue blazer standing next to each other in a office with a red wall

Uni Banka cooperates with EOS in receivables management.

3 min.
Win-win: EOS North Macedonia is taking on Uni Banka’s receivables management in the long term. The collaboration doesn’t just benefit the two companies but also the country’s economy.
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Headshot of Stephan Ohlmeyer, member of the EOS Board, and Jan Ottenbreit, Head of Division Central Europe.

New EOS region Central Europe: “We’re creating openness to new goals”

3 min.
Better knowledge transfer and greater openness to new business areas are what EOS aims to achieve with the new Central Europe region.
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IFC representatives visited the EOS Group in Hamburg, celebrating the cooperation in the Polish market and solidifying the commitment to sustainable investments.

ESG criteria: EOS and IFC pursue sustainable portfolio acquisition

3 min.
In Poland and southeastern Europe, IFC (International Finance Corporation) and EOS apply strict ESG criteria covering social and environmental aspects when buying NPL portfolios.
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Illustration of woman in front of computer facing a robot

RPA: Improving quality with software robots at EOS

2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Not sure about generative AI? The balance between innovation and risk.

4 min.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
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One illustration shows a robot or chatbot holding up various charts and texts, as well as several employees working on computers and asking the chatbot questions.

How generative AI is taking over routine tasks in the financial sector

3 min.
Already, generative AI can handle a lot of typical tasks in financial services companies. EOS is testing how chatbots can reduce employee workload even more and improve their efficiency.
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A survey reveals that AI potential is still not being exploited in the area of risk and finance

Survey reveals: AI potential not being exploited in risk and finance.

2 min.
A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
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Financial literacy: Learning at an early age about how to handle money properly can protect people from excessive debt later on.

Financial literacy: How EOS is committed to improving financial skills

4 min.
A lack of financial education can accelerate excessive personal debt, especially among young people. With its debt collection expertise, EOS supports financial literacy programs to counter this.
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O fotografie-portret îl prezintă pe Cristian Musat, director general la EOS International BVG, cel care a gândit proiectul Kollecto+.

Debt collection software: More efficiency with standardization.

2 min.
In the Kollecto+ collection system, all EOS companies pool their knowledge and experience, and in doing so improve the efficiency of the entire Group.
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 A graphic shows several people communicating with each other through email, conversations, and letters.

How EOS makes debt collection responsible and fair.

3 min.
EOS stands for fair and respectful receivables management. The debt collection company accomplishes this with technology that simplifies processes for consumers and with trained staff.
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A man and a woman having a relaxed-looking conversation, as a symbolic image of a corporate culture where employees have autonomy.

Empowerment: How EOS attracts and retains employees.

3 min.
Supporting and encouraging people ensures growth: EOS has created numerous programs that enable employees to grow both personally and professionally.
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A photo shows a dilapidated building in Režanci, Croatia. A ‘stranded asset’ that EOS Croatia is putting back on the market.

Stranded assets: EOS returns vacant real estate to sustainable use.

4 min.
Unusable properties are increasing, partly due to rising sustainability requirements. EOS is building new expertise to bring stranded assets like these back onto the market.
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O fotografie de grup prezentând Bordul Director EOS (de la stânga la dreapta) Andreas Kropp (Germania), Justus Hecking-Veltman (Finanțe), Marwin Ramcke (președintele Bordului Director), Carsten Tidow (Europa de Est) și Dr. Andreas Witzig (Europa de Vest).

2022/23 fiscal year: The Board of the EOS Group takes stock.

4 min.
In this interview, the members of the Board of the EOS Group talk about the positive developments in fiscal 2022/23, employees, diversity, and the responsibility of debt collection companies.
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Cybersecurity is a top priority for EOS. To achieve this the company is setting up an international protective shield.

EOS Group relies on cutting-edge technology for data protection.

2 min.
Using cutting-edge technology, EOS protects the data of customers and consumers from attacks by criminals. The new cyber-shield “Iron EOS” makes this an even faster and more efficient process.
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A photomontage shows a car traveling toward the sunset in the right lane of a paved road in an open, green landscape. The asphalt on the opposite lane is completely worn down.

International debt collection: EOS manages receivables for Hertz

3 min.
Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.
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An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

International debt collection: How EOS processes receivables worldwide

3 min.
EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
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An image illustrates the financial insecurity of women amid the crisis: A woman with a calculator looks at a bill and holds her head worriedly.

Study: Is money still ‘men’s business’?

3 min.
Who saves more, who makes decisions more confidently, and who has greater financial reserves? An EOS study reveals how differently men and women handle financial issues – and suggests possible reasons
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Debt in Europe due to inflation: consumers having to tighten purse strings.

Study: One in five people is taking on debt as a result of inflation

4 min.
How have rising prices affected the financial situation of consumers? An EOS study reveals that many people have had to take on debt to compensate for inflation.
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Financial education for young people: Many young consumers feel financially insecure.

Survey reveals: Young people want more financial education.

4 min.
Do you think young people have no desire to deal with their own finances? As a recent survey shows, this is certainly not the case. The level of interest is great – as are their fears for the future.
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Sondajul EOS Privind practicile europene de plată: imaginea unui om înconjurat de semne de întrebare și un fulger ilustrează faptul că, în fața deteriorării practicilor de plată, companiile trebuie să găsească noi abordări în ceea ce privește gestionarea creanțelor.

EOS survey: Poor payment practices putting European companies at risk.

4 min.
Many European companies are concerned about their survival, as a growing number of consumers and business customers are paying outstanding invoices late or not at all.
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Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

O persoană zâmbitoare stă într-un lounge modern de birou, vorbește la telefon și lucrează la un laptop. În fundal, alte două persoane lucrează.

EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data.

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Press releases

EOS Group and IFC extend partnership in Eastern Europe

Hamburg, 10 June 2026

  • New joint facility of EUR 400 million to resolve non-performing loans
  • Investments in Bosnia and Herzegovina, Bulgaria, Croatia, Poland, Romania, and Serbia
  • Cooperation stabilizes local financial systems through NPL resolution and bridge loans

EOS Group and the International Finance Corporation (IFC), a member of the World Bank Group, have deepened their strategic collaboration for three more years. A new EUR 400 million investment sum aims at further strengthening financial stability across Eastern Europe through the acquisition of non-performing loans (NPLs) and bridge loans in Croatia, Serbia, Romania, Bosnia and Herzegovina, Poland, and Bulgaria. This helps both consumers and financial institutions restore their creditworthiness and strengthens the respective country's banking sector, all in line with the IFC's environmental and social standards.

NPL resolution based on strict criteria

At the core of this partnership lies the collaboratively developed Environmental and Social Management System (ESMS). This comprehensive guideline enables EOS employees to thoroughly assess the social and environmental consequences of an NPL purchase throughout the entire acquisition process. From initial due diligence to investment completion and subsequent receivables management, the ESMS ensures all transactions meet stringent criteria. Crucially, if transparency is lacking or sellers do not provide sufficient information, particularly concerning potential environmental risks, the purchase is declined. EOS experts draw on long-standing experience to evaluate properties and potential impacts.

"Resolving non-performing loans is essential for financial systems ensuring a stable economy. Our extended partnership with the IFC allows us to actively drive this — responsibly acquiring NPLs to strengthen banking sectors and free up capital. This approach directly contributes to financial health and stability for individuals and economies across Eastern Europe," says Carsten Tidow, Member of the Board of Directors of the EOS Group, responsible for Eastern Europe.

Committed to sustainable value creation

The partnership with the IFC aligns with the EOS Group’s commitment to sustainable business practices and its Corporate Responsibility Strategy For EOS, managing environmental and social impacts, along with responsible procurement, is crucial for sustainable value creation.

About IFC

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.

About the EOS Group 

The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 50 years of experience and offices in more than 20 countries, EOS offers smart services for receivables management worldwide. Its key target sectors are banking, real estate, telecommunications, utilities, and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.

Further information about the EOS Group: eos-solutions.com

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EOS KSI Romania S.R.L.

Marketing Department


Phone: 004 021 300 35 58

[email protected]