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EOS Study: Payment morale in Europe continues to decline

4 min.
Study: More and more companies in Europe are struggling with payment delays and uncollectibles – with serious consequences for liquidity and investments.
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Doi bărbați dintr-un birou discută rezultatele studiului EOS Group „Practici Europene de Plată 2025” privind digitalizarea în gestionarea creanțelor.

EOS Study: Digitization in Dunning is Progressing Slowly

4 min.
Hesitant digitization in receivables management is slowing down companies. Survey "European Payment Practices" shows: Germany needs to catch up, while Spain, Romania, and Slovenia are pioneers.
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Trei persoane poartă o conversație într-un birou.

EOS study: Companies demand less bureaucracy

4 min.
How can payment discipline in Europe be improved? Companies’ top demands include less bureaucracy and more effective tools to recover outstanding payments.
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NPL Directive: EOS is working intensively on its implementation

EOS successfully implements provisions of the NPL Directive

5 min.
EOS shows how the provisions of the NPL Directive are being implemented locally by its national subsidiaries.
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Colectare echitabilă a datoriilor: un debitor de vârstă mijlocie, îmbrăcat într-o jachetă de culoare măslinie, se uită pe fereastră cu îngrijorare.

Fair debt collection: The person behind the debt.

4 min.
The central question in responsible debt collection is: How do we handle defaulting payers? As EOS demonstrates, there is more than one good answer to this question.
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Kollecto+ is the digital collection system of EOS.

Digital debt collection system: The success story of Kollecto+

3 min.
Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.
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Illustration of woman in front of computer facing a robot

RPA: Improving quality with software robots at EOS

2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

International debt collection: How EOS processes receivables worldwide

3 min.
EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
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Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

O persoană zâmbitoare stă într-un lounge modern de birou, vorbește la telefon și lucrează la un laptop. În fundal, alte două persoane lucrează.

EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data.

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Press releases

EOS Group and IFC extend partnership in Eastern Europe

Hamburg, 10 June 2026

  • New joint facility of EUR 400 million to resolve non-performing loans
  • Investments in Bosnia and Herzegovina, Bulgaria, Croatia, Poland, Romania, and Serbia
  • Cooperation stabilizes local financial systems through NPL resolution and bridge loans

EOS Group and the International Finance Corporation (IFC), a member of the World Bank Group, have deepened their strategic collaboration for three more years. A new EUR 400 million investment sum aims at further strengthening financial stability across Eastern Europe through the acquisition of non-performing loans (NPLs) and bridge loans in Croatia, Serbia, Romania, Bosnia and Herzegovina, Poland, and Bulgaria. This helps both consumers and financial institutions restore their creditworthiness and strengthens the respective country's banking sector, all in line with the IFC's environmental and social standards.

NPL resolution based on strict criteria

At the core of this partnership lies the collaboratively developed Environmental and Social Management System (ESMS). This comprehensive guideline enables EOS employees to thoroughly assess the social and environmental consequences of an NPL purchase throughout the entire acquisition process. From initial due diligence to investment completion and subsequent receivables management, the ESMS ensures all transactions meet stringent criteria. Crucially, if transparency is lacking or sellers do not provide sufficient information, particularly concerning potential environmental risks, the purchase is declined. EOS experts draw on long-standing experience to evaluate properties and potential impacts.

"Resolving non-performing loans is essential for financial systems ensuring a stable economy. Our extended partnership with the IFC allows us to actively drive this — responsibly acquiring NPLs to strengthen banking sectors and free up capital. This approach directly contributes to financial health and stability for individuals and economies across Eastern Europe," says Carsten Tidow, Member of the Board of Directors of the EOS Group, responsible for Eastern Europe.

Committed to sustainable value creation

The partnership with the IFC aligns with the EOS Group’s commitment to sustainable business practices and its Corporate Responsibility Strategy For EOS, managing environmental and social impacts, along with responsible procurement, is crucial for sustainable value creation.

About IFC

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.

About the EOS Group 

The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 50 years of experience and offices in more than 20 countries, EOS offers smart services for receivables management worldwide. Its key target sectors are banking, real estate, telecommunications, utilities, and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.

Further information about the EOS Group: eos-solutions.com

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Press contact EOS in Romania

EOS KSI Romania S.R.L.

Marketing Department


Phone: 004 021 300 35 58

[email protected]